DELIVERY AT YOUR DOORSTEP

Thank you for your inquiry on our home delivery service. Please find below some useful information.

• Minimum order is SGD40. The delivery is free of additional charge – however the order must be at least SGD40 + GST. We appreciate that you might not know in advance precisely how much your cleaning charges will be however if you are comfortable with a minimum charge of SGD40 we are happy to collect.

• Delivery and collection times. We are happy to deliver and collect on the day of you choosing 7 days a week. Monday through Saturdays we deliver from 9am to 10pm. Sundays we deliver between 10am and 6pm. We can try an accommodate a "delivery window" for you but unfortunately we unable to provide specific times as routes are dynamic and traffic conditions vary. We will always try and call you prior to coming to your house. If we are unable to reach you we will arrange for delivery or collection the following day.

• Prices. Many of the items are cleaned at the base price. We do however charge extra for things such as silk, difficult pressing (i.e. multiple layers, complicated design etc), ornaments, difficult and time consuming stains, leather and fur trim etc.

• Your detailed invoice. After your garments are collected by our driver we will send you an invoice by email –normally within 48 hours of collection. Your invoice will provide you with a detailed accounting of your articles as well as the total amount due.

• Payment. Payment is made by credit card which we keep on file in an encrypted server in the United States. We will call after receiving your delivery request via our website and collect your credit card details. Your card will be billed prior to our returning your garments. A copy of the charge slip will be sent together with your clothes.

• Timing. Our standard timing for home delivery is 7 days and we return your garments the same day the following week. This works for most customers, especially customers that send in an order weekly. If however you need your garments returned more quickly we can try and accommodate this. Our customer service team is happy to discuss this with you and see how we can best be of service. 

• On demand or weekly? Many of our clients simply want us to show up the same day every week. Other clients would prefer that we come on an as needed basis. Just let us know what suits you.

• How do I book a collection? It’s perhaps easiest to do online using our booking form. We will respond within 24 hours. Alternatively you can call our offices at 6264-5628

 

Home delivery does not suit everybody for various reasons. We have three lovely shops (and lovely people staffing them!) strategically located that you can visit. Details are available on the web page. All have easy access:

• River Valley Road – curb side parking
• Bukit Timah – easy parking at Cluny Court (spaces normally easy to get)
• East Coast – dedicated parking lot. Just call our shop at 6245-7179 a minute before you arrive and we will open the electric gate

We would add that there are benefits to visiting a shop. The invoice is calculated immediately, thorough inspections happen in your presence and of course no minimum order value.